Terms & Conditions

ANY TRANSACTIONS WITH PERPÉTUEL MEAN THAT YOU UNEQUIVOCALLY ACCEPT THE FOLLOWING TERMS AND CONDITIONS OF PURCHASE:

PERPÉTUEL GALLERY LIMITED HAS A STRICT NO REFUND POLICY.

Please ensure that you are certain in your purchasing decision before commencing to pay for your order. Finalizing and paying for your order will mean that you unequivocally understand and accept that you forfeit the right to cancellations and refunds for any reason whatsoever, even in the pre-order stage. As all the items are limited edition items that are in high demand, this policy allows us to prevent hoarding/fraud and ensures that the product reaches the hands of real buyers and fans. In the event of a manufacturing defect, the watch will be replaced at no extra cost, and Perpétuel Gallery will bear all additional shipping and handling costs associated with the return/replacement of the purchase. In extreme circumstances of cancellations, 20% of the retail value of the item will be deducted to cover all additional expenses (card transaction, shipping costs, platform costs, etc.).

SHIPPING DATES

Before making a purchase, please refer to the product pages on the shipping advisory. Estimated shipping advisories are subject to changes due to COVID-19 restrictions and quality control standards.

MULTIPLE PURCHASES

To combat the existing reseller problem, we have a stringent one-watch-per-customer policy. In the case of duplicate purchases, our system will detect this, and one order will be canceled.

PRECAUTIONS AGAINST RESALE ACCOUNTS

Accounts that are suspected of being linked to reseller profiles will be banned immediately. We will take measures to prevent future purchases by such accounts.

PAYMENT PROVIDER/CREDIT CARD ERRORS

If a credit card error occurs at checkout, it is primarily due to either the security policies or restrictions put in place by your card issuer and not our payment transactions provider. Please ensure that your card has overseas purchases enabled before you participate in this order. Please note that our payments provider will put in place strict verification processes such as OTP codes and matching addresses to your card. Alternatively, you might want to consider alternative payment options such as Apple Pay or Android Pay. Please note that for Apple Pay, a Safari browser is necessary for it to work.

LOSS OF PACKAGE/CUSTOMS DELAYS

We will only use DHL Express from the point of origin for all local international orders. Please refer to DHL’s terms of service in your respective country should you require more information on shipping terms, conditions, and requirements. You understand that any loss of packages or customs delays shall not be within the purview of Perpétuel, and any claims and correspondence shall be with DHL or your country’s customs authority. While Perpétuel shall provide assistance with regards to paperwork on a best effort basis, you understand that Perpétuel shall not be held liable for any matter in this regard.

ADDITIONAL MEASURES TO STEM SPECULATION AND UNAUTHORIZED RESALE

WARRANTY FOR LIMITED EDITION ITEMS

Warranty or service claims within the first six months of receiving your watch by anyone other than the original buyer on record will be rejected. Warranty for any watches discovered on the resale market within the first six months will be voided.

VAT/GST/EXCISE TAXES/CUSTOM DUTY

Please note that you have not been charged domestic VAT or related taxes at the point of order. DHL or the local delivery courier used may require you to pay the necessary VAT/GST/excise taxes/custom duty applicable to your country of receipt before releasing the shipment. These taxes are unique to your country of domicile, and we shall not be held responsible for the payment of such taxes, except for local domestic taxes. Perpétuel Gallery is not responsible for the cost of local customs duty or additional taxes or VAT outside of the United Arab Emirates.

EXCHANGES & REPAIRS (WARRANTY)

All items are thoroughly inspected by the manufacturer before they leave the factory for shipping. In the unlikely event that your item arrives damaged during transit, you may be eligible for a one-to-one replacement.

INTRODUCTION

Please ensure that you are certain in your purchasing decision before commencing to pay for your order. Finalizing and paying for your order will mean that you understand and accept that you forfeit the right to cancellations and exchange, even in the pre-order stage. As this is a limited edition item that is in high demand, this policy allows us to prevent hoarding/fraud and ensures that the product reaches the wrists of collectors and real buyers. By agreeing to these Terms of Service, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your city or country of residence, and you have given us your consent to allow any of your minor dependents to use this site. This website is operated by Perpétuel Gallery Limited. Throughout the site, the terms “we”, “us” and “our” refer to Perpétuel Gallery Limited. Perpétuel offers this website, including all information, tools, and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies, and notices stated here. By visiting our site and/or purchasing something from us, you engage in our “Service” and agree to be bound by the following terms and conditions (“Terms of Service”, “Terms”), including those additional terms and conditions and policies referenced herein and/or available by hyperlink. These Terms of Service apply to all users of the site, including without limitation users who are browsers, vendors, customers, merchants, and/or contributors of content. Please read these Terms of Service carefully before accessing or using our website. By accessing or using any part of the site, you agree to be bound by these Terms of Service. If you do not agree to all the terms and conditions of this agreement, then you may not access the website or use any services. If these Terms of Service are considered an offer, acceptance is expressly limited to these Terms of Service. Any new features or tools which are added to the current store shall also be subject to the Terms of Service. You can review the most current version of the Terms of Service at any time on this page. We reserve the right to update, change or replace any part of these Terms of Service by posting updates and/or changes to our website. It is your responsibility to check this page periodically for changes. Your continued use of or access to the website following the posting of any changes constitutes acceptance of those changes.

GENERAL CONDITIONS

We reserve the right to refuse service to anyone for any reason at any time. You understand that your content (not including credit card information), may be transferred unencrypted and involve (a) transmissions over various networks; and (b) changes to conform and adapt to technical requirements of connecting networks or devices. Credit card information is always encrypted during transfer over networks. You agree not to reproduce, duplicate, copy, sell, resell, or exploit any portion of the Service, use of the Service, or access to the Service or any contact on the website through which the service is provided, without express written permission by us. The headings used in this agreement are included for convenience only and will not limit or otherwise affect these Terms.

ONLINE TERMS & CONDITIONS

By agreeing to these Terms of Service, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this site. You may not use our products for any illegal or unauthorized purpose nor may you, in the use of the Service, violate any laws in your jurisdiction (including but not limited to copyright laws). You must not transmit any worms or viruses or any code of a destructive nature. A breach or violation of any of the Terms will result in an immediate termination of your Services.

PRODUCT & SERVICES

Certain products or services may be available exclusively online through the website. These products or services may have limited quantities and are subject to return or exchange only according to our Return Policy. We have made every effort to display as accurately as possible the colors and images of our products that appear at the store. We cannot guarantee that your computer monitor's display of any color will be accurate. We reserve the right, but are not obligated, to limit the sales of our products or Services to any person, geographic region, or jurisdiction. We may exercise this right on a case-by-case basis. We reserve the right to limit the quantities of any products or services that we offer. All descriptions of products or product pricing are subject to change at any time without notice, at our sole discretion. We reserve the right to discontinue any product at any time. Any offer for any product or service made on this site is void where prohibited. We do not warrant that the quality of any products, services, information, or other material purchased or obtained by you will meet your expectations, or that any errors in the Service will be corrected.

PRICE

Prices for our products are subject to change without notice. We reserve the right at any time to modify or discontinue the Service (or any part or content thereof) without notice at any time. We shall not be liable to you or to any third-party for any modification, price change, suspension, or discontinuance of the Service.

ACCURACY & INFORMATION

We are not responsible if information made available on this site is not accurate, complete, or current. The material on this site is provided for general information only and should not be relied upon or used as the sole basis for making decisions without consulting primary, more accurate, more complete, or more timely sources of information. Any reliance on the material on this site is at your own risk. This site may contain certain historical information. Historical information, necessarily, is not current and is provided for your reference only. We reserve the right to modify the contents of this site at any time, but we have no obligation to update any information on our site. You agree that it is your responsibility to monitor changes to our site.

MODIFICATIONS TO THE SERVICE

We reserve the right to modify or discontinue the Service (or any part or content thereof) without notice at any time. We shall not be liable to you or to any third-party for any modification, price change, suspension, or discontinuance of the Service.

GOVERNING LAW

These Terms of Service and any separate agreements whereby we provide you Services shall be governed by and construed in accordance with the laws of Dubai, United Arab Emirates.

CHANGES TO TERMS OF SERVICE

You can review the most current version of the Terms of Service at any time on this page. We reserve the right to update, change or replace any part of these Terms of Service by posting updates and changes to our website. It is your responsibility to check our website periodically for changes. Your continued use of or access to our website or the Service following the posting of any changes to these Terms of Service constitutes acceptance of those changes.

CONTACT INFORMATION

Questions about the Terms of Service should be sent to us at info@perpetuel.com.