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Warranty & Service

Your watch is warranted for one (1) year from the date of purchase. The international warranty covers material and manufacturing defects existing at the time of delivery. During this warranty period, you will have the right to have any defect repaired free of charge.

  • We will need to verify warranty validity & assess eligibility
  • If approved, we will pick up at our cost your watch for repair
  • We will ship back to you at our cost your repaired watch

 

The manufacturer’s warranty does not cover:

  • Normal wear and tear and aging (e.g. alteration of the color and/or material or non-metallic straps and chains, such as leather, textile, rubber)
  • Any damage on any part of the watch resulting from abnormal/abusive use, lack of care, negligence, accidents (knocks, dents, crushing, broken crystal, etc.)
  • Incorrect use of the watch and non-observance of the directions for use provided by the respective brand
  • The handling of the watch by non-authorized persons

 

All applicable implied warranties, including the implied warranty of merchantability and of fitness for a particular purpose given to you by law, are hereby limited in duration to the duration of this warranty.

Under no circumstances will Perpétuel Gallery Limited, its manufacturer, agents and/or retailers be liable for any indirect or consequential damages of any kind.

Sending in your watch under warranty

If your watch is still under warranty, please send an email to warranty@perpetuel.com where necessary arrangements will be made for your warranty claim.

Sending in your watch for service

Should you prefer to send your watch back to Perpétuel for servicing, we will be happy to receive your watch and provide a quote for such services. Please send an email to warranty@perpetuel.com where we will facilitate next steps.

Please contact us first with your warranty claim or service request prior to sending your watch.